Returns & Refunds

Returns & Refunds

For hygiene and product safety, beauty, skincare, hair care, and personal care products are generally final sale unless there is an issue with your order. If your order arrives damaged, incorrect, or missing an item, contact us within 3 days of delivery so we can review the issue.

  • Final Sale Policy

    Most beauty and personal care products are final sale for hygiene and safety.

  • 3-Day Order Issue Window

    Contact us within 3 days for damaged, incorrect, or missing items.

  • Quick Support Review

    Send your order number, issue details, and photos when possible.

  • Approved Refunds

    Approved refunds are issued to the original payment method.

Refund & Order Issue Details

Review our final sale policy, damaged or incorrect order process, missing item claims, refund timing, and order change guidelines.

Final Sale Details

We do not accept preference-based returns or exchanges once an order has been placed. Approved order issues, such as damaged, incorrect, or missing items, may qualify for a refund, replacement, or exchange after review.

Non-Returnable Items

Beauty, skincare, hair care, personal care products, sale items, promotional items, gift cards, and items marked final sale are not eligible for preference-based return, exchange, replacement, or refund unless there is an approved order issue caused by our error.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 3 days of delivery.

Include your order number, a clear description of the issue, and photos of the item, packaging, and shipping box when possible so we can review the issue.

Missing Items from Your Order

If your order is missing an item, please contact us within 3 days of delivery with your order number and a brief description of the missing item.

We’ll review your order details and help with the next step if the issue is approved.

Refunds, Replacements, or Exchanges

Refunds, replacements, or exchanges may be issued only when an order issue is reviewed and approved by Haven Co. Beauty.

Approved refunds are issued to the original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.

Original shipping fees are non-refundable unless the issue was caused by our error.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We’ll do our best to help before the order is packed or shipped, but we may not be able to make changes once fulfillment has started.

Exchanges

We do not offer preference-based exchanges. If your order arrives damaged, incorrect, or missing an item, contact us within 3 days of delivery so we can review the issue and determine the next step.

Return Shipping

Please do not send items back without contacting us first. If a return is required for an approved order issue caused by our error, we will provide return instructions at no cost to you.

Unauthorized Returns

Unauthorized returns may not be accepted, refunded, exchanged, replaced, or returned to the sender.

Need Help With an Order?

Send us your order number, a brief description of the issue, and photos when possible.

Contact Us